SHC Quality Policy Statement of Intent

Steve Hoskin Construction Ltd is a civil engineering company seeking to provide all customers with a satisfactory product and service and strives to exceed customer satisfaction.

The company is committed to:

  • Establishing, implementing and maintaining a quality management system to meet or exceed the requirements of BS EN ISO 9001:2015
  • Meeting or exceeding all legal and other requirements applicable to its operations and activities, including customer requirements
  • Communicating the requirements of the system throughout the business and ensuring relevant competence and training is provided where required
  • Regular monitoring of the quality management system to ensure it continues to meet the needs of the organisation and its customers
  • Listening to the customer to ensure that their needs are fully understood and taken into account in all areas of its work
  • Regularly monitoring and measuring its performance in key areas in order to identify opportunities to improve
  • Setting objectives, targets and programmes based on results of monitoring, to facilitate continuous improvement in priority areas
  • Regularly reviewing progress against these objectives
  • Allocating appropriate corrective and preventive action where nonconformities have been identified
  • Strategically and operationally reviewing performance at regular intervals